Tennessee Center for Performance Excellence


June 24, 2019

MELISSA WHALEY APPOINTED TO 2019 TNCPE BOARD OF EXAMINERS NASHVILLE, Tenn.— Melissa Whaley, President of Tennessee Advocacy Talk, has been appointed by the Board of Directors of the Tennessee Center for Performance Excellence (TNCPE) to the 2019 Board of Examiners.
As a member of the TNCPE Board of Examiners, Whaley is responsible assessing and providing valuable feedback to organizations that apply to the TNCPE Award Program. TNCPE recognizes local, state, and regional organizations that demonstrate excellence in business operations and results.
The TNCPE Board of Examiners brings together experts from all sectors, including health care, service, nonprofit, manufacturing, education, and government. Using the Baldrige Excellence FrameworkTM, examiners are able to provide detailed feedback that applicant organizations use to improve operations and performance, accelerating growth; improving safety and workforce satisfaction; stimulating local and regional economies; and making communities better places to live and work..
Each year, the TNCPE Board of Examiners contributes more than 10,000 hours of volunteer service to organizations across Tennessee and the Southeast. In turn, examiners use expertise developed during TNCPE training and assessments at their own jobs, benefiting and improving organizations from within and working to achieve TNCPE’s mission: To drive organizational excellence in Tennessee and the Southeast.
Established in 1993 as a public-private partnership, the Tennessee Center for Performance Excellence strives to promote economic development and drive organizational excellence by helping companies and organizations grow more competitive in today’s global marketplace through affordable, in-depth assessments. A statewide nonprofit, TNCPE is grounded in the Baldrige Excellence Framework — a holistic framework used by organizations across multiple industries to improve their performance and achieve sustainable results. More than 1,400 organizations have participated in, and benefited from the TNCPE program. Five Tennessee organizations that have earned TNCPE’s Excellence Award — Caterpillar Financial Services Corporation, Pal’s Sudden Service, Eastman Chemical Company, Federal Express (now FedEx), and Bristol Tennessee Essential Services — have moved on to be honored with the prestigious Baldrige National Quality Award. For more information, visit www.TNCPE.org.